────────  HELP VIDEOS  ────────

──────  TROUBLESHOOTING  ──────

Remote won’t respond.

Press the ring button 4 times. Red flash indicates remote now asleep. Wake with one stripe press, (green flash), continue to pair as normal.

Light won’t pair with remote, just flashes orange.

If both the light and remote have been paired together, but won’t ‘wake up’, just flash orange. Keep trying by pressing striped button to renew pairing sequence as it could be caused by too much interference. This may take 4/5 goes in a Bluetooth ‘noisy’ environment. On some rare occasions it might be that your SYNC lights need to be reset, particularly if you’ve had them synced to different remotes in the past. To perform a reset please follow our video here.

Lights are out of sync

Check that both lights have the same number of modes on the program (3 or 2). Occasionally a light will miss a command from the remote causing the lights to become out of sync, just press the button on the back of the light to change its mode to match the other.

Light won’t connect to my phone after connecting it to someone else’s phone

Delete the bonding to the light by going to program 12. This will not delete the program modifications. Go into the phone and delete the paired device/ remembered device from Bluetooth settings. If there is a remembered phone bonding on the light it will not pair to another phone.

Rear LED’s are flashing when on and off

This is completely normal and was programmed into the light to let you know if the light is on or sleeping. Red = On, Green = Off.

Resetting Diablo Sync:

Reset Remote

Press circle button 4 times

Press stripe button once – returns green flash.

Press and hold striped button for approx 10 seconds until you see a green flash.

Reset Light

With light off, press and hold on/off button, you will see a series of rapid flashes, then release after 12 flashes

The light will then flash its LED’s on the rear green to confirm that the lights has reset

Reset App

Completely close app (Please check your phone manufacturers guide on how to do this.)

 

 

Wake Light

Press button once or turn the light on and off

Sync Remote With Light

Press striped button once (if you only see one green flash, then press button a second time), lights on the remote and light will start to flash a combination of green/amber/red (If rear LED’s flash amber try again, it might take multiple attempts) once you have both the remote and the light flash green you are connected.

Sync to App

Open the Exposure SYNC app

Press and hold on/off button, you will see a series of rapid flashes then count for 9 flashes (if previously connected/paired you might need to forget the device in you phones Bluetooth settings)

Refresh the app (pull down on the screen)

Message will pop up asking if you want to connect the light.

*Do not disconnect the remote from the light before pairing with the app

Resetting Maxx-D/Sixpack Sync:

Reset Remote

Press circle button 4 times

Press stripe button once – returns green flash.

Press and hold striped button for approx 10 seconds until you see a green flash.

Reset Light

With light off, press and hold the on/off button, you will see a series of rapid flashes, followed by the display on the rear showing “PGM 1”. Now press the rear button repeatedly until the display shows “RESET” (12 presses)

Release the on/off button

The light will then flash its LED’s on the rear green to confirm that the lights has reset

Reset App

Completely close app (Please check your phone manufacturers guide on how to do this.)

Wake Light

Press on/off button once or turn the light on and off

Sync Remote With Light

Press striped button once (if you only see one green flash, then press button a second time), lights on the remote and light will start to flash a combination of green/amber/red (If rear LED’s flash amber try again, it might take multiple attempts) once you have both the remote and the light flash green you are connected.

 

 

Sync to App

Open the Exposure SYNC app

Press and hold on/off button, you will see a series of rapid flashes then count for 9 flashes (if previously connected/paired you might need to forget the device in you phones Bluetooth settings)

Refresh the app (pull down on the screen)

Message will pop up asking if you want to connect the light.

*Do not disconnect the remote from the light before pairing with the app